Deliver World-class Guest Experiences

At ANMON, we believe that exceptional hospitality goes far beyond merely serving food or checking in guests. It's about creating unforgettable moments, fostering genuine connections, and delivering a seamless experience where every guest feels valued, understood, and truly at home. This comprehensive programme will immerse you in the ANMON way, transforming your approach to service and empowering you to become an indispensable part of our winning team.

About This Course

"The ANMON Resort Hospitality Training" is a meticulously crafted programme built on the foundational principles that define our unique guest experience. You will delve into the essence of Genuine Connection, learning how to build authentic rapport with every individual. Discover the power of Anticipating Needs, mastering the art of 'ghost service' where you predict and fulfil guest desires before they're even voiced. Finally, understand the vital role of Ownership & Empowerment, fostering a culture where every team member feels invested and capable of delivering excellence.

Hands-on Learning

Through practical techniques like the GREET Method, you'll learn to set the perfect tone from arrival to departure. You'll master Situational Selling, transforming recommendations into genuine enhancements of the guest experience, rather than pushy upselling. We'll equip you with strategies for Handling Difficult Guests and Situations with Grace, ensuring you can turn any challenge into an opportunity for loyalty. Furthermore, the course will guide you in Building Best Practices and fostering a spirit of Innovation that continuously elevates our service standards.

What You Will Learn

• Cultivate Genuine Connections: Build authentic rapport and make every guest feel personally valued. • Master Anticipation: Predict and fulfil guest needs proactively, delivering seamless 'ghost service'. • Embrace Ownership & Empowerment: Take personal responsibility and contribute to a thriving, collaborative team environment. • Apply the GREET Method: Implement a structured framework for consistent, impactful guest interactions. • Excel in Situational Selling: Enhance guest experiences through natural, personalised recommendations. • Handle Challenges with Grace: Confidently navigate difficult guests and situations, turning negatives into positives. • Drive Continuous Improvement: Contribute to building best practices and fostering a culture of ongoing service excellence. • Lead with Purpose (for managers): Define your service philosophy and orchestrate effective training for an empowered team.

Transform Your Career with ANMON

Become a Confident, Guest-Centric Professional

Master foundational service techniques and personal interaction skills to create unforgettable moments for every guest, enhancing their satisfaction and loyalty.

Evolve into a Proactive Leader

For team captains and supervisors, gain the skills to effectively guide daily operations, anticipate team and guest needs, and drive the implementation of service best practices.

Shape an Inspiring Service Culture

For managers, learn to articulate a compelling service philosophy and design strategic training programmes that empower your team to consistently deliver excellence and contribute directly to ANMON's business growth.

Who Is This Course For?

This comprehensive programme is designed for all current and aspiring hospitality professionals dedicated to excellence, specifically within the ANMON environment: • New Graduates: Kickstart your hospitality career with world-class service principles. • Existing ANMON Employees (All Levels): Refine your skills, align with ANMON's unique standards, and unlock new growth opportunities. • New Business Owners (Hospitality): Gain foundational insights into building a guest-centric service culture. • Corporate Trainers: Explore ANMON's proven methodologies for integration into broader hospitality training programmes.

Course Structure & Time Commitment

"The ANMON Resort Hospitality Training" is structured with progressive challenges tailored to different levels of responsibility, ensuring relevant and impactful learning for everyone. Level 1: Foundational Skills - Trainees & Frontline Staff • Focus: Understanding and applying the GREET Method (Task Assignment #1). • Estimated Completion Time: 2-4 hours (including video modules, practice, and role-play recording). Level 2: Team Leadership - Team Captains, Supervisors, Assistant Managers • Focus: Building Best Practices for Anticipating Needs (Task Assignment #2). • Estimated Completion Time: 6-10 hours (including video modules, observation, brainstorming, documentation, and guidance). Level 3: Strategic Leadership - Restaurant Managers, F&B Managers • Focus: Defining Service Philosophy & Training Orchestration (Task Assignment #3). • Estimated Completion Time: 10-15 hours (including video modules, strategic reflection, review of team submissions, and comprehensive planner development). Please note: These are estimated times based on active engagement with the course material and practical tasks. Your individual pace may vary.

About The Trainer

Justin Foo has been cooking since 2006. He is the creative director and founder of FTTG Media, an AI-integrated content creation agency with a sub-specialty in food and F&B consultancy and education. His culinary experience extends through creating concepts and optimising restaurants from fine-dining establishments to corporate food services. Having worked as a F&B Director and now an entrepreneur himself, he is well-versed in navigating the creative challenges that food businesses face. Justin works with a customer-centric approach keeping the end users always top of mind. He has created, managed and consulted for organisations like The ANMON Resort Bintan, Zouk Group, Yuan Cuisine, NTU, ESSEC, INSEAD and NTU.

Course Curriculum

5 Chapters · 21 Lessons

  1. 1

    Introduction to ANMON Hospitality | Pengantar Keramahan ANMON

    1. Introduction to ANMON's brand, values and F&B concepts | Pengantar merek, nilai, dan konsep F&B ANMON Free preview
    2. (Included in full purchase)

      Quiz: ANMON's Values and F&B Concepts | Kuis: Nilai dan Konsep F&B ANMON

  2. 2

    Principle #1 Genuine Connections | Prinsip #1: Koneksi Sejati

    1. (Included in full purchase)

      Cultivating Genuine Connections at ANMON | Membina Koneksi Sejati di ANMON

    2. (Included in full purchase)

      Quiz: Genuine Connections | Kuis: Koneksi Sejati

  3. 3

    The GREET Method | Metode GREET

    1. (Included in full purchase)

      Framework for Genuine Connections | Kerangka Kerja Anda untuk Koneksi Sejati

    2. (Included in full purchase)

      Task Challenge #1: Roleplay the GREET Method | antangan Tugas #1: Roleplay Metode GREET

    3. (Included in full purchase)

      Learn from your colleagues - Suprianto | Belajar dari rekan kerja Anda - Suprianto

    4. (Included in full purchase)

      Learn from your colleagues - Agus Selfi | Belajar dari rekan kerja Anda - Agus Selfi

    5. (Included in full purchase)

      Learn from you colleagues - Aldi | Belajar dari rekan kerja Anda - Aldi

    6. (Included in full purchase)

      Learn from you colleagues - Elis | Belajar dari rekan kerja Anda - Elis

    7. (Included in full purchase)

      Learn from you colleagues - Fajari | Belajar dari rekan kerja Anda - Fajari

    8. (Included in full purchase)

      Learn from you colleagues - Hendra | Belajar dari rekan kerja Anda - Hendra

    9. (Included in full purchase)

      Learn from you colleagues - Meilinar | Belajar dari rekan kerja Anda - Meilinar

    10. (Included in full purchase)

      Learn from you colleagues - Putra | Belajar dari rekan kerja Anda - Putra

    11. (Included in full purchase)

      Learn from you colleagues - Asep | Belajar dari rekan kerja Anda - Asep

    12. (Included in full purchase)

      Learn from you colleagues - Saleha | Belajar dari rekan kerja Anda - Saleha

  4. 4

    Principle #2 Anticipating Needs | Prinsip #2: Mengantisipasi Kebutuhan

    1. (Included in full purchase)

      Mastering 'Ghost Service' by Anticipating Needs | Menguasai 'Layanan Tak Terlihat' dengan Mengantisipasi Kebutuhan

    2. (Included in full purchase)

      Quiz: Anticipating Needs | Kuis: Mengantisipasi Kebutuhan

    3. (Included in full purchase)

      Task Assignment: Principle #2 – Building Best Practices for Anticipating Needs | Penugasan Tugas: Prinsip #2 – Membangun Praktik Terbaik untuk Mengantisipasi Kebutuhan

  5. 5

    Principle #3 Ownership & Empowerment | Prinsip #3: Kepemilikan & Pemberdayaan

    1. (Included in full purchase)

      Fostering Ownership & Empowerment for a Winning Team

    2. (Included in full purchase)

      Task Assignment: Principle #3 – Shaping Culture: Service Philosophy & Training Orchestration | Penugasan Tugas: Prinsip #3 – Membentuk Budaya: Filosofi Layanan & Orkes Pelatihan

Enrol Now and Master the Art of Exceptional Service!

Ready to elevate your hospitality journey and become an integral part of the ANMON family?

$120.00 / year

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