Who This Course Is For

This comprehensive training programme is perfect for: • Part-time hospitality staff working flexible schedules • Casual workers in restaurants, hotels, bars, and cafés • New team members joining the hospitality industry • Seasonal staff preparing for busy periods • Anyone looking to excel in hospitality despite limited hours • Student workers in food and beverage establishments • Weekend and evening shift workers

Immediate Impact

• Increase tips by 15-23% through proven service techniques • Build confidence with structured frameworks for every guest interaction • Develop skills that make you the staff member guests request by name • Master upselling without feeling pushy or uncomfortable

Career Development

• Learn transferable skills valued across the hospitality industry • Build a professional reputation that opens advancement opportunities • Gain knowledge typically reserved for full-time training programmes • Develop expertise that sets you apart from other part-time workers

Personal Growth

• Transform your approach to customer service and human interaction • Build communication skills useful in any career path • Develop problem-solving abilities and emotional intelligence • Learn to create memorable experiences for others

About the course

Module Structure: The course includes 11 comprehensive modules covering everything from basic preparation to advanced recovery techniques. Each module includes practical exercises, real-world examples, and actionable takeaways you can implement immediately. Investment in Excellence: This course represents the same quality of training provided by luxury hotel chains like the Ritz-Carlton, adapted specifically for part-time workers who want to excel in their roles without extensive time commitments.

Benefits for Organisations

Improved Performance

• Reduce staff turnover through better job satisfaction and skills development • Increase average transaction values through effective upselling techniques • Improve customer satisfaction scores and online reviews • Create consistent service standards across all shifts

Operational Efficiency

• Minimise guest complaints through proactive service training • Reduce manager time spent on basic service issues • Improve team communication and shift handovers • Develop reliable part-time staff who require less supervision

Business Growth

• Build a reputation for excellent service that drives repeat business • Create staff advocates who represent your brand professionally • Develop internal talent pool for future full-time positions • Reduce recruitment costs through improved staff retention

About The Instructor

Throughout his unconventional career from dishwasher to C-suite executive, Will cultivated deep hospitality expertise across Australia, UK, UAE, Qatar, Hong Kong, Malaysia, Singapore, and Philippines, progressing to Group General Manager and Regional Director positions while shaping award-winning F&B concepts and spearheading sustainability initiatives. His experience spans multi-unit operations, nightclub complexes, franchise development, and large-scale events, enabling him to decode critical success drivers. Will consistently delivers results: turning loss-making units profitable within months, reducing COGS from 35% to 25%, and generating millions in sponsorships and revenue growth. With proven P&L management and digital transformation expertise, Will bridges C-suite strategy with frontline execution, having managed $35M+ annual revenues with teams of 120+ staff while transforming underperforming venues into profitable operations. In 2024, he launched Bureau Attarine, a specialized fractional consultancy, while sharing industry insights through professional courses and an upcoming publication, driven by his commitment to elevating people, experiences, and ethical practices within hospitality.

Curriculum

12 Chapters · 21 Lessons

  1. 1

    Course Introduction

    1. (Included in full purchase)

      Welcome to World-Class Hospitality

  2. 2

    Module 1

    1. (Included in full purchase)

      Pre-Shift Preparation - Your Success Foundation

    2. (Included in full purchase)

      Quiz

  3. 3

    Module 2

    1. (Included in full purchase)

      The 5 HABITs of Hospitality Excellence

    2. (Included in full purchase)

      Quiz

  4. 4

    Module 3

    1. (Included in full purchase)

      Mastering the Pre-Shift Briefing

    2. (Included in full purchase)

      Quiz

  5. 5

    Module 4

    1. (Included in full purchase)

      APPLE - The Art of Natural Upselling

    2. (Included in full purchase)

      Quiz

  6. 6

    Module 5

    1. (Included in full purchase)

      GUEST - Your Service Flow Framework

    2. (Included in full purchase)

      Quiz

  7. 7

    Module 6

    1. (Included in full purchase)

      Visual Awareness & Efficient Movement

    2. (Included in full purchase)

      Quiz

  8. 8

    Module 7

    1. (Included in full purchase)

      Reading the Table - Mastering Visual Cues and Workflow Priority

    2. (Included in full purchase)

      Quiz

  9. 9

    Module 8

    1. (Included in full purchase)

      Recovery Magic - When Things Go Wrong

    2. (Included in full purchase)

      Quiz

  10. 10

    Module 9

    1. (Included in full purchase)

      Personal Discretion

    2. (Included in full purchase)

      Quiz

  11. 11

    Module 10

    1. (Included in full purchase)

      Your First Three Shifts

  12. 12

    Final Module

    1. (Included in full purchase)

      Quick Reference & Action Planning

Ready to Transform Your Hospitality Career?

Join thousands of part-time hospitality professionals who have elevated their service standards, increased their earnings, and built rewarding careers in the industry.

Enroll for free