Beyond 'Good' Service

Welcome to the definitive guide to world-class service and hospitality. At HosPro Academy, we believe that truly mastering hospitality isn't just about efficiency; it's about crafting moments that resonate, creating connections that last, and making every guest feel genuinely valued. In today's competitive landscape, merely serving well isn't enough. Guests may forget what they ate or drank, but they will never forget how they felt. This comprehensive programme equips you with the essential principles and practical techniques to consistently deliver service that isn't just 'fine,' but truly exceptional.

About the Course

"Mastering Hospitality" delves deep into the powerful synergy between efficient service and heartfelt hospitality. You'll learn that while service is the functional backbone – ensuring accuracy, speed, and professionalism – hospitality is the secret ingredient that transforms an ordinary meal into an extraordinary experience. We'll show you why you need both to achieve excellence and drive sustainable business growth.

What You Will Learn

The course is structured to provide actionable insights, starting from foundational principles and progressing to advanced techniques. You will explore: • The fundamental elements of service excellence that ensure smooth and professional operations. • How to model genuine hospitality, elevating every guest interaction beyond expectation. • The art of upselling with hospitality, making recommendations that feel helpful and enhance the guest's journey. • Confident strategies for handling tricky situations, from complaints to rude guests, with grace and professionalism. • The 7 Mantras of Exceptional Hospitality, distilling complex ideas into actionable principles for daily application. This isn't just about being 'nice'; it's about developing the skills to create a place where guests actively want to return and eagerly recommend to others.

Your Professional Outcomes

Become a Confident & Skilful Hospitality Professional

Gain the practical techniques and psychological insights to deliver truly world-class service with assurance and poise in any restaurant environment.

Elevate Guest Satisfaction & Loyalty

Master the art of personalisation and proactive care, consistently creating memorable experiences that foster deep guest appreciation and encourage repeat business.

Drive Business Growth Through Service Excellence

Understand how exceptional hospitality directly impacts revenue, tips, and reputation, enabling you to contribute significantly to your establishment's long-term success.

Who is This Course For?

"Mastering Hospitality" is ideal for any individual committed to excellence in the restaurant and wider hospitality industry: • New Graduates: Build a strong foundation for a successful career in service. • Existing Hospitality Employees: Enhance your current skills, gain new perspectives, and unlock opportunities for career progression. • New Business Owners: Learn the core principles of cultivating a guest-centric service culture from the ground up. • Corporate Trainers: Discover effective methodologies and content to integrate into your company's hospitality training programmes.

William Leonard

About William Leonard

Throughout his unconventional career journey, Will cultivated a deep understanding of the hospitality industry, starting from foundational roles to shaping award-winning concepts and leading sustainability initiatives in Dubai and Singapore. His extensive experience spans restaurants, bars, events, and major hospitality groups, allowing him to identify the drivers of success and failure. With expertise in strategy, branding, and operations, Will uniquely bridges the gap between strategic planning and frontline execution. In 2024, he established Bureau Attarine, a fractional consultancy, and is further dedicated to sharing his knowledge through industry courses and a forthcoming book, driven by his belief in the power of people, experiences, and ethical practices within hospitality.

Curriculum

9 Chapters · 16 Lessons

  1. 1

    Introduction to Hospitality

    1. (Included in full purchase)

      Welcome to Your Hospitality Journey

  2. 2

    Module 1: Excellent Service & Hospitality

    1. (Included in full purchase)

      The Power Duo - Mastering Excellent Service & Genuine Hospitality

    2. (Included in full purchase)

      Module 1 Quiz: The Foundations of Great Guest Experiences

  3. 3

    Module 2: Providing Top-notch Service

    1. (Included in full purchase)

      Mastering the Art of Top-Notch Restaurant Service

    2. (Included in full purchase)

      Module 2 Quiz: Mastering Efficient and High-Quality Service

  4. 4

    Module 3: Modelling Hospitality

    1. (Included in full purchase)

      The Art of Welcome - Internalising Instinctive Hospitality

    2. (Included in full purchase)

      Module 3 Quiz: Embracing the 'Guest' Mindset in Hospitality

  5. 5

    Module 4: Greeting Guests

    1. (Included in full purchase)

      The Art of the Welcome - Crafting Memorable First Impressions

    2. (Included in full purchase)

      Module 4 Quiz: First Impressions Count

  6. 6

    Module 5: Understanding Guests – One Size Fits One

    1. (Included in full purchase)

      The Art of Anticipation - Delivering 'One Size Fits One' Hospitality

    2. (Included in full purchase)

      Module 5 Quiz: Mastering Guest Personalisation

  7. 7

    Module 6: Selling with Hospitality – Not Just Upselling

    1. (Included in full purchase)

      The Art of Situational Selling - Enhancing the Guest Experience

    2. (Included in full purchase)

      Module 6 Quiz: Selling with Hospitality

  8. 8

    Module 7: Handling Difficult Guests and Situations with Grace

    1. (Included in full purchase)

      Navigating Challenges - Handling Difficult Guests and Situations with Grace

    2. (Included in full purchase)

      Module 7 Quiz: Handling Difficult Situations

  9. 9

    Module 8: 7 Mantras of Exceptional Hospitality

    1. (Included in full purchase)

      The 7 Pillars - Your Mantras for Unforgettable Hospitality

Enrol Now and Master the Art of Delivering Excellence!

Ready to transform ordinary service into truly unforgettable hospitality?

$300.00

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